What personal data we collect and why we collect it
1. MAKING A RESERVATION
There are several ways of making a booking with us, including the following:
- By calling us on 01524 941449
- Online using our secure online booking system
- By emailing the hotel directly (payment details cannot be taken by email)
Via a third-party booking agent such as Booking.com.
We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.
DURING YOUR STAY
Upon arrival, we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.
We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.
For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.
DOWNLOADING A BROCHURE
If you complete any of our brochure download request forms on our website your personal information collected will be used to assist with your enquiry should you need any further assistance
PURCHASING A GIFT VOUCHER VIA OUR WEBSITE
To fulfil your order personal information including your name, telephone number and email address will be collected. You will be contacted for your payment details. Please do not include payment details in the request or emails.
If you opt to have your voucher delivered, you will be asked for your address or the recipients address. If you provide any personal information of the recipient, they will be notified when receiving their voucher of how we have used their data and their right to be forgotten.
We can access your contact information and order history; however, we cannot access your payment information.
CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.
Comments & Contact Forms
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We may also collect information you volunteer in any communication with us, including when you make a booking or purchase, respond to a survey or offer, or sign up for a newsletter.
This may include details such as your name, address, email address and phone number. In connection with any bookings, purchases or similar, it may also include your date or birth, gender, credit or debit card information, hotel room preferences and any special requests or requirement. We do not sell, pass on any of your information you provided to any third parties.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
You can decline to allow cookies and change your computer settings to reject them if you choose. This can usually be achieved through accessing your computer settings or help menu for guidance. Disabling cookies may affect the functionality of the website.
Links to other sites
If you leave LancasterBarn’s website via a link to a third party website, we are not responsible for the content or policies of those other websites, the cookies they may use, or the data they collect. You should review the privacy policies and related terms and conditions published by such third party websites.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
Who we share your data with
We would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
What rights you have over your data
As a visitor to our site, or have left comments, you can request to receive what information we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.
This is a United Kingdom website and are subject to the laws of England, any disputes will be decided only by the courts of England. We will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities at LancasterBarn or guests, visitors, associates or property (including this site) or to others.
Lancasterbarn.co.uk is the trading name of H R Hotels Limited Company number 5507284
Registered Office: Suites C & D The Quadrant 99 Parkway Avenue Sheffield S9 4WG
If you would like a copy of the personal information we hold about you, please email us or by writing to us at the following address:
Lancaster Barn. Bay Horse, Lancaster, Lancashire, LA2 0HW
Tel: 01524 941449