Privacy Policy

Privacy Policy

At LancasterBarn B&B we are committed to preserving the privacy and security of your user information. We understand that your privacy is important, and wish to explain the types of information we may gather and the way in which we would use it. This Privacy Policy applies to our website at: https://www.lancasterbarn.co.uk.

What personal data we collect and why we collect it

1. MAKING A RESERVATION

There are several ways of making a booking with us, including the following:

  • By calling us on  08443 578905
  • Online using our secure online booking system
  • By emailing the hotel directly (payment details cannot be taken by email)

Via a third-party booking agent such as Booking.com.

When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.

We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.

DURING YOUR STAY

Upon arrival, we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.

We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.

For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.

DOWNLOADING A BROCHURE

If you complete any of our brochure download request forms on our website your personal information collected will be used to assist with your enquiry should you need any further assistance

PURCHASING A GIFT VOUCHER VIA OUR WEBSITE

To fulfil your order personal information including your name, telephone number and email address will be collected. You will be contacted for your payment details. Please do not include payment details in the request or emails.
If you opt to have your voucher delivered, you will be asked for your address or the recipients address. If you provide any personal information of the recipient, they will be notified when receiving their voucher of how we have used their data and their right to be forgotten.
We can access your contact information and order history; however, we cannot access your payment information.

CCTV

CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.

Comments & Contact Forms

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

We may also collect information you volunteer in any communication with us, including when you make a booking or purchase, respond to a survey or offer, or sign up for a newsletter.
This may include details such as your name, address, email address and phone number. In connection with any bookings, purchases or similar, it may also include your date or birth, gender, credit or debit card information, hotel room preferences and any special requests or requirement. We do not sell, pass on any of your information you provided to any third parties.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Cookies enable a website to keep track of a user’s site preferences, activities and internet usage. Typically such information is statistical and does not personally identify you. We may use cookies where appropriate to gather information to help us improve our website and facilitate future visits or bookings.
You can decline to allow cookies and change your computer settings to reject them if you choose. This can usually be achieved through accessing your computer settings or help menu for guidance. Disabling cookies may affect the functionality of the website.

Links to other sites

If you leave LancasterBarn’s website via a link to a third party website, we are not responsible for the content or policies of those other websites, the cookies they may use, or the data they collect. You should review the privacy policies and related terms and conditions published by such third party websites.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.

Who we share your data with

We would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

What rights you have over your data

As a visitor to our site, or have left comments, you can request to receive what information we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.

Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.

CHANGES TO OUR PRIVACY POLICY

We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. If there is a suvbstantial chage to our privacy policy we will post a notification on the website’s home page.

LEGAL ISSUES

This is a United Kingdom website and are subject to the laws of England, any disputes will be decided only by the courts of England. We will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities at LancasterBarn or guests, visitors, associates or property (including this site) or to others.

Lancasterbarn.co.uk is the trading name of H R Hotels Limited Company number 5507284

Registered Office: Suites C & D   The Quadrant  99 Parkway Avenue  Sheffield S9 4WG

If you would like a copy of the personal information we hold about you, please email us or by writing to us at the following address:

Mailing Address

Lancaster Barn. Bay Horse, Lancaster, Lancashire, LA2 0HW
Tel: 0844357895
Email:  privacy@lancasterbarn.co.uk